Home improvement trader sentenced after investigation by Trading Standards Service

A self-employed trader from Lurgan who carried out a range of roofing, landscaping and paving work for nine individual consumers was today sentenced to 100 hours community service at Belfast Crown Court. He was also banned from being the director of company for a total of five years.

Self-employed trader from Lurgan sentenced at Belfast Crown Court.

In a case brought by the Department for the Economy’s Trading Standards Service (TSS), Benjamin George McCaughley (34) of Springhill Road, Lurgan, trading as both Regional Contractors and Complete Home improvements, pleaded guilty to 20 charges under the Consumer Protection from Unfair Trading Regulations 2008.

All nine victims complained to TSS after employing Mr McCaughley to carry out improvement works to their properties between January 2020 and December 2022.

Following an extensive investigation by TSS it was discovered that Mr McCaughley took a total of £92,000 from nine victims for work to be completed at their properties, including roofing, cladding, driveway repairs, gardening and landscaping.  In all nine cases the victims were left with either unfinished work or with work that was carried out to an extremely poor standard. 

In seven of the nine cases, Mr McCaughley informed the victims that his work came guaranteed, in some cases for 10 years.  Unfortunately, when they encountered problems with the work and approached Mr McCaughley to rectify matters he repeatedly ignored them and that the promise of a guarantee was entirely false. 

Some of the victims also tried to obtain redress by sending letters the addresses quoted in Mr McCaughley’s flyers or invoices but received no responses. Investigations by the TSS found that these related to the addresses of virtual offices which Mr McCaughley had no authority to use.

Alison Gilchrist of the TSS said:

“This is a serious example of a rogue trader failing to complete agreed work, carrying out substandard work and providing his victims with false information relating to his trading details.  Mr McCaughley received a total of £92,000 from the nine complainants covered by these cases and every single one had grounds for complaint.  Many of the victims have been left in need of further expenditure for repair work.”

Ms Gilchrist added:

“Rogue traders cause a huge amount of upset and stress to their victims who have worked hard and saved to pay for what they think will be improvements to their home. At a time of rising prices and increased cost of living it is hugely important for consumers to have confidence in local tradespeople and to expect good quality, professional services. TSS will continue to seek to protect consumers in NI by raising awareness of the activities of rogue traders, supporting consumers when targeted by rogue traders and investigating these traders to ensure that appropriate action is taken against them.”

TSS offers the following advice for consumers seeking to have home improvement work carried out:

• Ask your neighbours, family and friends for recommendations.
• Speak to previous customers for references and view the work, where possible.
• Check if they are a member of a trade body with an arbitration scheme.
• Take your time on a decision, do not be pressurised into making a decision.
• Get at least three quotes to compare.
• Never agree to work following a cold call or knock at the door.
• Never pay up front and never pay cash.
• Only pay for work that has been completed.
• Always get a detailed written quotation/contract and agree a price.
• Be careful when using online trading platforms and be aware that traders who respond to requests for work have not been approved by the platform.

Anyone who believes they have been similarly affected should contact Consumerline on 0300 123 6262.

Notes to editors: 

1. Details of incidents involving Mr McCaughley included:

• receiving £23,650 for landscaping work and driveway repairs which was then left largely unfinished and substandard.
• receiving £11,700 for a roof to be replaced. Mr McCaughley advised that once he had completed the work on the roof, he would then assist the consumer with making a claim for a grant to recover partial costs from the Northern Ireland Housing Executive. Immediately following completion of the work, the roof began to leak. Despite being informed that the work was fully guaranteed, the consumer was unable to contact Mr McCaughley to get any redress. It also transpired that the claim made in relation to the availability of a grant was false.
• cold-calling and offering to carry out home improvement work at a property. The victim paid £6,500 to have his patio replaced. Whilst working at the property, Mr McCaughley informed the victim that he had noticed issues with the roof of the property and convinced him to pay a further £7,350 for it to be repaired. Despite barely being able to afford this work, the victim handed over the money as he was assured that the work would be fully guaranteed for 10 years. Within weeks of the roofing work being completed, a leak occurred, causing the ceiling in an upstairs bedroom to partially collapse. The victim attempted to contact Mr McCaughley by phone with no success and when he contacted the trading address used by Mr McCaughley he was informed that the business did not exist at that address.
• receiving £5,700 to replace wooden cladding on the front of a property. As soon as the work was completed, the victim noticed that there were gaps in the cladding. He tried to contact Mr McCaughley, but his calls were ignored. The victim then visited the premises address used by Mr McCaughley in his business flyers but was informed that the business did not exist at that address. TSS employed a Chartered Surveyor to inspect the work and a subsequent report concluded that unsuitable materials had been used and the installation of the PVC cladding was ‘very poor’. The consumer paid £5,700 for a job which the report said should have cost in the region of £1,350, and remedial work costing over £1,350 was recommended.

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