For consumers

The Consumerline telephone and online advice service operates throughout Northern Ireland.

Consumer advice

Advice of paticular concern to consumers is available on nidirect in the main Consumer Advice section.

Telephone advice

Note: Consumerline is for Northern Ireland consumers only.  Consumers from England, Scotland and Wales should contact the relevant number at Consumer Advice (GOV.UK)

Our telephone advisors will listen to each caller's query and provide clear, practical advice on a wide range of consumer issues. If it is appropriate we will forward details of your complaint to the Trading Standards Service for consideration for investigation.

To contact Consumerline, telephone 0300 123 6262 (Monday to Thursday 9.00 am to 5.00 pm, Friday 9.00 am to 4.00 pm) or visit the Consumerline page on nidirect.

Making a complaint

To make a complaint, or request advice about your consumer problem, please call Consumerline on 0300 123 6262 or visit The information you provide will be treated as private and confidential.

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