For consumers

The Consumerline telephone and online advice service operates throughout Northern Ireland.

Telephone advice

Our telephone advisors will listen to each caller's query and provide clear, practical advice on a wide range of consumer issues. If it is appropriate we will forward details of your complaint to the Trading Standards Service for investigation.

To contact Consumerline, telephone 0300 123 6262 ( Monday to Friday 9.00 am to 4.00 pm) or visit the Consumerline page on nidirect.

Making a complaint

To make a complaint, or request advice about your consumer problem, please call Consumerline on 0300 123 6262 or visit nidirect.gov.uk. The information you provide will be treated as private and confidential.


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