2021 ESF case study - People 1st - Community Family Support Programme 2

The Community Family Support Programme, delivered by People 1st, is for families wanting help and support to address any health, social and economic issues that impact their daily lives. It is aimed at people aged 16 or over who are not in education, employment or training and is part funded through the Northern Ireland European Social Fund Programme 2014-2020 and the Department for the Economy.

Participant's story

Here, a participant tells her story.

She begins:

"I approached People 1st for support in employability and was appointed a Family Liaison Officer (FLO).

The FLO built up a rapport with me, completed a training plan, assessment and action plan, discussed Community Family Support Programme and gave me the opportunity to ask any questions. I was advised of the up-and-coming Health and Social Care Academy and I was keen to be referred as this is the area I would like to pursue in my career.

My FLO talked me through what the academy entails and I was so motivated to start. She also helped me work out a budget plan and ‘better off’ calculation, and plan for my income so I could start saving."

She continues:

"My FLO advised me to email to her my CV for review and provided support, advice and guidance throughout my journey. At all appointments she would provide support, discuss progression, review the action plan and anything else I needed."

The FLO also emailed weekly bulletins which included essential skills, employment support and driving theory. It provided a section on Health and Wellbeing and local labour market opportunities as well.

Starting an Apprenticeship scheme and NVQ

The participant says:

"Working my way through the Academy, I gained an interview with a local Community Care company. As the interview got closer, I was starting to feel the nerves, but with the help of People 1st I was given the support and reassurance I needed. With the amazing support throughout the Academy and having my FLO to confide in and guide me, I got a job with the Community Care company, where I will be working on an Apprenticeship scheme and am able to get paid while working towards an NVQ qualification.

I cannot thank all their staff enough for giving me the opportunity to flourish and thrive.

The FLO says it was a pleasure to work with this participant.

“She attended all appointments and committed herself to addressing her barriers to employment. This was a rewarding journey with a great participant.”

Spanish translation

A Spanish translation of this case study is available at:

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