Energy "One Stop Shop" Implementation Plan - consultation on policy options

Consultation opened on 27 October 2022. Closing date 31 January 2023.


Economy Minister Gordon Lyons has launched a public consultation on the development of an Energy “One-Stop Shop” (OSS). The One Stop Shop will work with partners to consolidate advice, guidance and support in energy-related matters in an effort to simplify the energy decarbonisation journey for consumers, whether they need impartial advice on what to do and how to do it, or protection along the decarbonisation journey.

This will be a vitally important pillar on the journey to energy decarbonisation and will provide a gateway for consumers seeking information, advice and guidance on energy-related matters. The commitment to developing this service was included in the Path to Net Zero Energy Strategy, launched by the Minister in December 2021 and formed part of the Energy Strategy Action Plan for 2022.


Consultation description

At present, Northern Ireland has a range of contact points where consumers, communities and non-domestic consumers are able to receive information, advice and support about energy issues, in particular energy efficiency, renewable energy and net zero products and services.

Having a One Stop Shop to provide impartial information, advice and support could help to overcome the barriers that consumers face in moving to sustainable technologies and may provide a number of benefits and advantages.

This public consultation sets out the One Stop Shop implementation plan. This includes options to define the service’s purpose, scope, types of services offered, the implementation roadmap and options for the management and governance of the One Stop Shop service.


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