From 20 March 2020, if you can’t get a download speed of 10 megabits(Mbit/s) and an upload speed of 1 Mbit/s, you can request an upgraded connection.

How to make a request

You can make this request to BT, or to KCOM if you live in the Hull area. You do not need to be an existing customer of BT or KCOM to apply.

For more information go to the Universal Service Obligation website.

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