Consumer Affairs

Consumer matters

If you need advice on a consumer matter, and you live in Northern Ireland, you should complete our webform which is available from Monday 9.00 am to Friday 4.00 pm with the exception of bank and public holidays. See link below:

Make a complaint or send an enquiry online

Or alternatively you can speak to an advisor by calling our consumer rights contact centre on 0300 123 62 62: which is open Monday - Thursday 09:00 - 17:00 and Friday 09:00 - 16:00 with the exception of bank and public holidays.

Headquarters

Telephone: 0300 123 6262
Email: tss@economy-ni.gov.uk

Consumerline

Monday to Friday 9.00 am to 4.00 pm
Telephone: 0300 123 6262
Fax: 028 9025 3935
Text Relay: 18001 028 9025 3988

Regional Offices

Armagh

Telephone: 0300 123 6262
Email: tss@economy-ni.gov.uk

Ballymena

Telephone: 0300 123 6262
Email: tss@economy-ni.gov.uk

Enniskillen

Telephone: 0300 123 6262
Email: tss@economy-ni.gov.uk

Londonderry

Telephone: 0300 123 6262
Email: tss@economy-ni.gov.uk