Redundancy Payment Service (REPAY) Portals Cookies Policy
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your computer, mobile phone or tablet. These are known as cookies. They cannot be used to identify you personally.
How to manage your cookies
When you visit this website, we will set essential cookies necessary for the service to work.
We also use cookies to help monitor system performance, detect faults and maintain the reliability and security of the service. We will not set cookies that collect personally identifiable information about you.
You can choose to restrict or block the cookies that are set by this website, or any other website, through your browser settings. Your browser is the way you access the internet, for example Google Chrome, Microsoft Edge, Firefox and Safari are commonly used browsers. The ‘Help’ function within your browser should tell you how you can restrict or block cookies.
For information on how to restrict or block cookies on the browser of your mobile phone you will need to refer to your handset manual.
Alternatively, you will also find details on how to restrict or delete cookies on a wide variety of browsers, as well as more general information about cookies, on the About Cookies website(external link opens in a new window / tab).
Be aware that restricting cookies using browser settings can prevent websites working for you.
Performance & Reliability Cookies
(Also referred to as “Analytics – Non Marketing”)
Description
These cookies help us monitor system performance, detect faults, and maintain the reliability and security of the service.
They allow us to understand how the application behaves in real world conditions so we can identify errors, investigate incidents, and improve stability.
They are not used for advertising or marketing purposes.
Cookies Included
| Cookie Name | Provider | Purpose | Expiry |
| ai_session | Microsoft Azure | Maintains an anonymised session identifier to correlate errors and performance events during a visit | Session / short lived |
| ai_user | Microsoft Azure | Stores an anonymised identifier to recognise returning users for reliability and usage analysis | Up to 1 year |
Purpose of Processing
• Application performance monitoring
• Error detection and diagnostics
• Availability, stability, and incident analysis
• Supporting operational maintenance and support activities
Legal Basis (GDPR)
Legitimate Interest – Article 6(1)(f) GDPR
Our legitimate interest is ensuring the secure, reliable, and stable operation of the application, including the timely detection and resolution of technical issues.