Get Help Using the Redundancy Payment System
This page explains what support is available if you are a claimant or an insolvency practitioner using the Redundancy Payment System, and who to contact depending on the type of help you need.
Before you contact us
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Technical support (IT issues)
Contact the IT Helpdesk if you are experiencing technical problems with the system, including:
- Problems logging in
- Issues accessing your account
- Error messages
- Pages not loading correctly
The IT Helpdesk can help with system access and technical faults but cannot answer questions about your claim or payment.
Support with your claim or case (business support)
Contact the NI Redundancy Payments Service (RPS) if you need help with claim or case‑related questions, including:
- Questions about eligibility or entitlement
- The status of a claim or payment
- Amending information submitted in a claim
- Evidence or documentation requests
RPS can help with the processing and assessment of claims but cannot resolve technical login or system access issues.
Choosing the right contact
Using the correct contact helps avoid delays and ensures your query reaches the right team.