Telecoms COVID-19 information


Advice on where to find telecoms support during the COVID-19 situation.

Information for Consumers

Telecommunications is a reserved matter led by the Department for Digital Culture, Media and Sport (DCMS).

Telecommunications connectivity is very important at this time. Telecommunications users and customers may find the following information helpful, in ensuring they can keep connected with work, family, friends and important services.

Here are links to initiatives taken by the telecommunications industry, led by the DCMS, to support vulnerable consumers at present: 

Other connectivity initiatives

Alternative Broadband Technologies

Broadband connectivity can also be provided by 4G, fixed wireless or satellite.

4G Broadband

Mobile telecommunications providers may be able to provide a 4G broadband service. Customers should contact providers to find out what services might be available in their area that could meet their requirements.

Fixed Wireless/ Satellite 

You may find you can upgrade to a faster connection through a wireless or satellite service. Growing availability of wireless and satellite broadband services has reduced the amount of properties that can’t get decent broadband significantly in recent years.

Several companies currently provide these services in Northern Ireland. Potential customers should do their own research, to determine a suitable provider that could meet their requirements.

Further advice on services and potential providers can be found at Think Broadband



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