Telecoms COVID-19 information


Advice on where to find telecoms support during the COVID-19 situation.

Coronavirus National Testing Programme for essential or key workers

Coronavirus testing is now available for essential or key workers who are self-isolating due to having coronavirus-like symptoms or because a member of their household has symptoms.

Testing is also available to symptomatic people who live with key or essential workers

If you need guidance and support, please contact the Department of Health and Social Care (DHSC) by email or through the telephone help desk - 0300 303 2713.

For further information please see the Public Health Agency website:

DCMS Guidance - Digital Connectivity Portal

Department for Culture, Media and Sport (DCMS) has issued guidance for telecommunications infrastructure deployment. Although this guidance is titled for England, with the exception of streetworks (Department for Infrastructure), the guidance is applicable across the UK. 

DfE Support for Telecoms Workers

The Minister has also publically voiced her support for the essential work carried out by the telecoms sector:

Information for Businesses

Telecommunications is one of the priority sectors listed in the recently announced by Minister Dodds.   

Information for Consumers

Telecommunications is a reserved matter led by the Department for Digital Culture, Media and Sport (DCMS).

Telecommunications connectivity is very important at this time. Telecommunications users and customers may find the following information helpful, in ensuring they can keep connected with work, family, friends and important services.

Here are links to recently published initiatives taken by the telecommunications industry, led by the DCMS, to support vulnerable consumers at present: 


Other connectivity initiatives

Alternative Broadband Technologies

Broadband connectivity can also be provided by 4G, fixed wireless or satellite.

4G Broadband

Mobile telecommunications providers may be able to provide a 4G broadband service. Customers should contact providers to find out what services might be available in their area that could meet their requirements.

Fixed Wireless/ Satellite 

You may find you can upgrade to a faster connection through a wireless or satellite service. Growing availability of wireless and satellite broadband services has reduced the amount of properties that can’t get decent broadband significantly in recent years.

Several companies currently provide these services in Northern Ireland. Potential customers should do their own research, to determine a suitable provider that could meet their requirements.

Further advice on services and potential providers can be found at Think Broadband



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