Consumerline - know your rights

This page presents the content of the Consumerline - know your rights leaflet in HTML format.

Note: Consumerline is for Northern Ireland consumers only.  Consumers from England, Scotland and Wales should contact the relevant number at Consumer Advice (GOV.UK)

Consumerline - know your rights

Call 0300 123 62 62 or visit consumerline for advice on:

  • scams and doorstep crime
  • poor workmanship
  • no refunds
  • fake goods
  • faulty goods
  • wrongly described goods

Wash your hands of Coronavirus scams!

Friends Against Scams aims to protect and prevent people from becoming victims of scams.

Be AWARE of people offering or selling:

  • virus testing kits - these are only offered by NHS.
  • vaccines or miracle cures – there is currently no vaccine or cure.
  • overpriced or fake goods to protect yourself from coronavirus such as anti-bacterial products.
  • shopping or medication collection services.
  • home cleaning services to remove Covid-19 bacteria

How to PROTECT yourself and others:

  • Don’t be rushed into making a decision. If it sounds too good to be true it probably is.
  • Only purchase goods from legitimate retailers and take a moment to think before parting with money or personal information.
  • Don’t assume everyone is genuine. It’s okay to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
  • If someone claims to represent a charity, ask them for ID. Be suspicious of requests for money up front. If someone attempts to pressurise you into accepting a service they are unlikely to be genuine. Check with family and friends before accepting offers of help if you are unsure.

To learn more about various types of scams visit: Friends Against Scams and coronavirus scams.


For advice on scams call Consumerline on 0300 123 62 62.

To report a scam call Action Fraud on 0300 123 2040.

Contact your bank if you think you have been scammed.


Back to top