This page presents the content of the Consumerline - know your rights leaflet in HTML format.
Note: Consumerline is for Northern Ireland consumers only. Consumers from England, Scotland and Wales should contact the relevant number at Consumer Advice (GOV.UK)
Consumerline - know your rights
Call 0300 123 62 62 or visit consumerline for advice on:
- scams and doorstep crime
- poor workmanship
- no refunds
- fake goods
- faulty goods
- wrongly described goods
Wash your hands of Coronavirus scams!
Friends Against Scams aims to protect and prevent people from becoming victims of scams.
Be AWARE of people offering or selling:
- virus testing kits - these are only offered by NHS.
- vaccines or miracle cures – there is currently no vaccine or cure.
- overpriced or fake goods to protect yourself from coronavirus such as anti-bacterial products.
- shopping or medication collection services.
- home cleaning services to remove Covid-19 bacteria
How to PROTECT yourself and others:
- Don’t be rushed into making a decision. If it sounds too good to be true it probably is.
- Only purchase goods from legitimate retailers and take a moment to think before parting with money or personal information.
- Don’t assume everyone is genuine. It’s okay to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- If someone claims to represent a charity, ask them for ID. Be suspicious of requests for money up front. If someone attempts to pressurise you into accepting a service they are unlikely to be genuine. Check with family and friends before accepting offers of help if you are unsure.
To learn more about various types of scams visit: Friends Against Scams and coronavirus scams.
Contact
For advice on scams call Consumerline on 0300 123 62 62.
To report a scam call Action Fraud on 0300 123 2040.
Contact your bank if you think you have been scammed.