This page presents the content of the Consumerline - know your rights leaflet in HTML format.
Note: Consumerline is for Northern Ireland consumers only. Consumers from England, Scotland and Wales should contact the relevant number at Consumer Advice (GOV.UK)
Consumerline - know your rights
Call 0300 123 62 62 or visit consumerline for advice on:
- scams and doorstep crime
- poor workmanship
- no refunds
- fake goods
- faulty goods
- wrongly described goods
Wash your hands of Coronavirus scams!
Friends Against Scams aims to protect and prevent people from becoming victims of scams.
Be AWARE of people offering or selling:
- virus testing kits - these are only offered by NHS.
- vaccines or miracle cures – there is currently no vaccine or cure.
- overpriced or fake goods to protect yourself from coronavirus such as anti-bacterial products.
- shopping or medication collection services.
- home cleaning services to remove Covid-19 bacteria
How to PROTECT yourself and others:
- Don’t be rushed into making a decision. If it sounds too good to be true it probably is.
- Only purchase goods from legitimate retailers and take a moment to think before parting with money or personal information.
- Don’t assume everyone is genuine. It’s okay to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- If someone claims to represent a charity, ask them for ID. Be suspicious of requests for money up front. If someone attempts to pressurise you into accepting a service they are unlikely to be genuine. Check with family and friends before accepting offers of help if you are unsure.
For advice on scams call Consumerline on 0300 123 62 62.
To report a scam call Action Fraud on 0300 123 2040.
Contact your bank if you think you have been scammed.